Have a question about your online order? Not sure how your natural health remedy will react with certain medications? Use this page to browse frequently asked questions, and get the answers you need to make an informed decision for your total wellbeing.

 

Is it safe to use my credit card to place an online order with Marks Pharmacy?

 

It is safe to use your credit card to complete your online order with Marks Pharmacy. Your order details, contact info and payment method are never shared with anyone other than the Marks Pharmacy natural health representative who fulfills your order.

 

Can I fax my online request for natural health remedies to Marks Pharmacy?

 

If you do not wish to use our secure online shopping cart, you may fax your order to Marks Pharmacy.  Fax Marks Pharmacy at 3750 Oak Street by dialing (604) 731-8534.

 

How long does it usually take for my online order of natural health remedies to arrive?

 

When you receive your Marks Pharmacy order depends on your location. If you’re from Vancouver, you may want to visit the store to select your desired product. That’s the fastest way to get it to you. Contact us to see if we have what you need in stock.

 

Do I need a prescription to order natural health remedies from Marks Pharmacy?

 

You do not need a prescription for over-the-counter medicinal solutions or natural health remedies; however, your healthcare provider or medical doctor may suggest some of the products we carry to assist you on your journey to symptom- or pain-free living.

 

Can a pharmacist or natural health expert diagnose my medical condition?

 

While your Marks Pharmacy natural health expert can assist you with the products offered online or in-store, it’s important to know that we cannot and will not ever diagnose any medical condition. Please see your medical doctor for a clinical diagnosis.

 

Do you offer medical advice about my sports injury, chronic illness or other condition?

 

While your Marks Pharmacy natural health expert can assist you with the products offered online or in-store, it’s important to know that we cannot and will not ever diagnose any medical condition. Please see your medical doctor for a clinical diagnosis.

 

Will any Marks Pharmacy natural health remedies counter my prescription medication?

 

we have licensed pharmacists on staff who are well trained in the interactions between prescription medications and natural remedies

 

What does Marks Pharmacy do with my private information or order details?

 

The detailed contact information you provide to us via our secured shopping cart is 100% secure, and we will never give out your private information to anyone, or use it to spam you with unrequested emails. Please read our Privacy Policy for more information.

 

May I place an online order and pick it up at Marks Pharmacy in Vancouver?

 

We prefer that you use the online order form for natural health products to be shipped. For all other requests we ask that you visit one of our two Vancouver locations or contact us to inquire about special options not offered through our online pharmacy.

 

What is your cancellation or return policy for online orders from Marks Pharmacy?

 

You may cancel your order if it has not been shipped. Marks Pharmacy can’t accept cancellations once products have been shipped. Please contact us for more details.

Marks Pharmacy does not accept any returns on opened packages containing natural health remedies, nutritional supplements or herbal solutions; however, if we have not shipped your order, we can provide you a refund. Please contact us for more details.

 

Who can I call if I have a question about Marks Pharmacy natural health products?

 

You may call Marks Pharmacy at 3750 Oak Street can be reached by phoning (604) 731-8535. Feel free to contact us online.

 

Where in Vancouver are the two Marks Pharmacy locations, and when are they open?

Marks Pharmacy
3750 Oak Street at West 22nd Avenue
Vancouver, BC V6H 2M3
Phone: (604) 731-8535
Fax: (604) 731-8534

Toll-free: 1-877-747-6664

Monday through Friday: 9:00 a.m. to 6:00 p.m.
 Saturday: 9:00 a.m. to 5:00 p.m.
 Sunday: Closed

 

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